Welcome to Bus & Clic. Protecting your personal data is a priority. This privacy policy explains how we collect, use, and protect your information when you use our website
https://www.bus-et-clic.com.
Collection of Personal Data
We collect information when you use our website or services. This includes:
- Identification data: name, first name, email address, phone number, date of birth, postal address.
- Connection information: IP address, browser type, pages visited.
- Payment information: via our provider Verifone e-commerce.
1. Use of Data
Your data is collected to:
- Provide and manage our booking services.
- Communicate with you when needed (customer service, notifications).
- Improve our website and analyze its usage.
- Comply with our legal and regulatory obligations.
2. Data Sharing
We do not sell or rent your personal data. However, it may be shared with:
- Our service providers (hosting, payment, technical support).
- The sponsor with whom we have a commercial agreement, including the Auvergne-Rhône-Alpes Region, the Isère Department, Mréso, etc.
- Competent authorities if required by law.
3. Data Retention Period
We retain your personal data only for the duration necessary for the purposes for which it was collected, in accordance with current legal requirements:
- Data related to contact forms is retained for a maximum of 1 year after your request is resolved, except in case of a dispute, where it may be retained for up to 3 years.
- Data related to user accounts is retained as long as the account is active and up to 3 years after the last interaction.
- Billing and transaction data is retained for 10 years in accordance with tax and accounting obligations.
- Connection and analysis data is retained for a maximum of 13 months.
4. Data Security
We implement appropriate security measures to protect your data against unauthorized access, loss, or alteration.
5. Your Rights
In accordance with the General Data Protection Regulation (GDPR), you have rights regarding your personal data:
- Access and rectification: you can view and correct your information.
- Deletion: you can request the deletion of your data under certain conditions.
- Objection and limitation: you can object to certain processing.
- Portability: you can retrieve your data in a usable format.
6. Cookies and Similar Technologies
We use cookies to improve your user experience and analyze site traffic. You can manage your preferences and object to optional traffic analysis cookies by accessing our cookie management tool
via the link at the bottom left of our site.
7. Contact
For any questions regarding this policy or your rights, you can contact us at:
- Email: dpo@vfd.fr
- Postal address: VFD - Attention Data Protection Officer - 14, rue du Lac - CS: 20105 - 38120 Saint-Égrève.
If you believe, after contacting us, that your rights are not being respected, you can file a complaint with the National Commission for Information Technology and Civil Liberties (CNIL):
- Website: https://www.cnil.fr
- Postal address: 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07
- Phone: +33 (0)1 53 73 22 22
We reserve the right to modify this policy in case of legal or technical changes. Any updates will be published on this page.
Last updated: February 13, 2025
